The 2023 Subaru Love Promise Customer and Community Commitment Award
We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.
We're honored to receive the 2023 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.
What is the Subaru Love Promise?
Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.
How is West Houston Subaru dedicated locally to the Love Promise?
Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.
Citizens for Animal Protection
Trees for Houston, National Wildlife Federation
Adopt A Classroom.org, Wolfe Elementary, Wolfe High School
Salvation Army Angel Tree Program
Meals on Wheels, Leukemia and Lymphoma Society
Love Promise Stories from West Houston Subaru
Subaru and West Houston Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here
West Houston Subaru Loves Helping Pets - Gloria M
Citizens for Animal Protection gave West Houston Subaru the best surprise ever! To represent our 11 years of partnership and ongoing support, they presented us with a wall display located at the shelter, that features the number of adoptions sponsored by West Houston Subaru, Sandi Mercado highlighted the presentation by acknowledging West Houston Subaru's support. -14,829 adoptions sponsored by West Houston Subaru -Donated 10 Subarus to Citizens for Animal Protection for a fund raising raffle -Offers all new adopters at Citizens for Animal Protection a complimentary pet ID tag -Sponsors 100% of adoption fees for all Special Needs animals 100% of the time -The West Houston Subaru Dog Walking team walks all dogs twice a month Sandi said "West Houston Subaru has donated, or caused to be donated, over $1,750,000 over the last 11 years".
1370 Pairs of Socks for Star of Hope - Fran G
Thank you West Houston Subaru for the amazing gift of socks. Hosting a sock drive was a great idea as this is the number one requested item by homeless men, women and children at Star of Hope. Thanks to your support we are able to serve over 1300 of the homeless and near homeless in our community. We were so happy that your were able to see our Hope in Action van and learn more about how we network with the homeless to get them off the streets and create a better life. Many times, they just need a fresh start.
Share the Howl-o-ween Love - Bianca B
Through our partnership with West Houston Subaru, we hosted two weekends of Howl-o-ween adoption events during the month of October. Adorable adoptable pets wore spooky Halloween bandanas and by the end of the events Citizens for Animal Protection (CAP) and West Houston Subaru helped 97 pets find their perfect, loving home. One of the best Howl-o-ween adoptions was that of Beagle/x Apollo (photo attached). Apollo was adopted and returned three times with his most recent shelter stay being four months. During his last stay at the shelter Apollo spent a lot of his time overseeing the receptionists at the welcome desk and doing his best to find a new home. It was very fitting that Apollo found love during our Howl-o-ween event wearing his pumpkin costume, which also happened to be Make a Dog's Day. Thank you to West Houston Subaru for always being there for our homeless pets and showing great support for pet adoption!
West Houston Subaru Partners with Wolfe Elementary to Support the Teachers - Gloria M
In August 2022, West Houston Subaru chose Wolfe Elementary as their Subaru Loves Learning partner. Many teachers have to spend their own money on classroom supplies. West Houston Subaru wanted to help and awarded six teachers at Wolfe Elementary with $500 adoptaclassroom.org gift card that allowed the teachers to choose the much needed supplies for their classroom and giving their students the best learning experience. West Houston Subaru also held a school supply drive at the dealership for Wolfe Elementary. It is always fun to help others.
West Houston Subaru Dog Walkers Club - Gloria M
When our partner animal shelter of 11 years, Citizens for Animal Protection (CAP), had a need for volunteers to walk their dogs, West Houston Subaru stepped up to the plate. Every day, the employees of CAP walk approximately 65-90 dogs and clean and re-supply their kennels twice. It is a big job and gives the dogs a much needed break they need from their kennels. This is a big chore and takes a lot of hard work by the CAP employees to make this happen. So West Houston Subaru formed the West Houston Dog Walkers Club to support their efforts in taking care of the pups. On every second and third Monday afternoon, the West Houston Subaru Dog Walkers go to CAP and do all of the dog walking. It has been such a rewarding experience for the West Houston Subaru team. In the last four months, we have 15 volunteers who have already stacked up 120 volunteer hours!
West Houston Subaru Shares the Love with Citizens for Animal Protection - Bianca B
Citizens for Animal Protection is incredibly honored to receive Share the Love donations from West Houston Subaru and Subaru of America! Words cannot express our deep gratitude and appreciation for the overwhelming support you give so generously. As we look for innovative new ways to promote pet adoption we know that our efforts will be supported by these generous gifts. This support allows us to get creative and offer many fun and exciting adoption events throughout the year which West Houston Subaru attends and meets the adopters and makes each pet a pet ID tag for each one. The Subaru Share the Love Hometown Charity money of $42,338 plus the West Houston Subaru annual sponsorship of $25,000 will support an additional 850 pet adoptions during 2022. West Houston Subaru has sponsored 14,431 pet adoptions at Citizens for Animal Protection over the last 10 1/2 years. Thank you West Houston Subaru and Subaru of America for being there for there to support our furry friends!
West Houston Subaru Sponsors All Special Needs Adoptions at Citizens for Animal Protection - Bianca B
Thank you West Houston Subaru for supporting CAP by sponsoring the adoptions fees for all special needs pets throughout 2022! Special needs pets are often overlooked at shelters because people feel they are too difficult to care for or just aren’t “perfect”, which leads to taking longer to find them homes than other pets. By sponsoring the adoption fees for special needs pets throughout the year, West Houston Subaru is raising awareness for these special pets and showing the world that they are in fact worth every bit of love from a forever home. So far this year, West Houston Subaru has sponsored the adoption fees for 46 special needs pets, giving them the boost they needed to get adopted and finally take their road trip home. The entire CAP community is honored to receive such support from WHS and we look forward to seeing who will be adopted next!
West Houston Subaru and Texas Children’s Hospital Love to Care - Greg C
On Wednesday, June 29th 2022, the Leukemia and Lymphoma Society’s (LLS) Houston chapter and West Houston Subaru had the privilege of delivering blankets and messages of hope cards to Texas Children’s Hospital – West Campus as a part of the Subaru Loves to Care program. We all had the privilege of welcoming one of our local honored hero’s, Manny, join us! Manny is a 12-year old boy and a Leukemia survivor. He was so elated to come and meet everyone, take photos, and share in this special day. Manny’s smile is infectious and such a huge reason why we do what we do. Subaru corporate staff also made the visit for Manny’s appearance – a true highlight and inspiration. The turnout was truly remarkable. Bringing meaning, hope, and purpose to cancer patients are inspiring moments that make all our work that much more special. Our LLS partnership with Subaru exists to bring warmth, love, and hope to cancer patients. Thank you to West Houston Subaru and Texas Children’s Hospital – West Campus for not only for an impactful and memorable day, but for supporting LLS’s mission to cure blood cancers and improve the quality of life of patients and their families. Together, we are making a significant impact in the lives of cancer patients. Until there’s a cure…
New Crosstrek! - Dannielle G
My lease was up on my 2019 Crosstrek and I tried to get ahead of the game by ordering my next car before my lease ended. I am not a fan of having to deal with dealerships or sales people, because I am a single female and just feel like I am being taken advantage of. My brother-in-law, who runs a dealership in NY, found me Chris Louis at West Houston Subaru (I picked the dealership because of all the community work they do, especially with CAP). I exchanged texts with Chris and we scheduled a time for me to come in and go over everything; this was in March of 2022. From the get-go, Chris was just perfect for someone like me - I just need a reliable car, no "bells & whistles", just a good car with a good deal. He heard me and treated me with respect and didn't try to upsell me with a thing. He was very good at making sure of the differences of the models and confirmed what I really did/didn't need or want - that is the biggest difference compared to constant upselling. We stayed in constant contact and when my new Crosstrek finally arrived (June 2022), I was over the moon. Chris made it all as smooth as possible and was as patient as he could be. I told him I would follow him to any dealership going forward and made sure to sing his praises to the manager on duty. I am in love with my new car and I am truly grateful for the entire team, Troy included, at West Houston!
Rest in Peace - SG P
LAST MONTH, WE FOUND OUT THAT A FORMER EMPLOYEE WAS VERY ILL AND HOSPITALIZED. WE REACHED OUT TO HIS WIFE TO CHECK HIS CONDITION. IT TURNS OUT THAT HE WAS SICKER THAN WE ANTICIPATED. HIS WIFE INDICATED THAT SHE WAS SPENDING MANY HOURS AT THE HOSPITAL. ONE DAY AFTER VISITING HER HUSBAND SHE SCRAPED THE FRONT PASSENGER SIDE OF HER ASCENT CAUSING THE COVER FOR THE FOG LIGHT TO BREAK. SHE INQUIRED ABOUT GETTING IT FIXED SO WE VOLUNTEERED TO TAKE CARE OF THIS FOR HER FREE OF CHARGE. A FEW DAYS AFTER THIS CONVERSATION, HER HUSBAND PASSED AWAY. WE GAVE HER TIME TO GRIEVE AND TAKE CARE OF THE RESPONSIBILITIES THAT ARISE FROM FUNERAL AND OTHER ARRANGEMENTS. A FEW DAYS AFTER THE FUNERAL, SHE BROUGHT HER VEHICLE AND WE TOOK CARE OF THE REPAIR AND ALSO CHANGED HER OIL WHILE SHE WENT TO LUNCH. SHE WAS EXTREMELY GRATEFUL FOR THE SERVICE PROVIDED. REST IN PEACE TP
